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F.A.Q.

Inscription

Comment puis-je créer mon compte CasinoBit ?

Pour débuter, cliquez sur le bouton « S'INSCRIRE » en haut à droite de la page, puis remplissez les informations demandées. (Email, Nom d'utilisateur, mot de passe et la devise principale de votre compte).

I don’t remember my password. What should I do?

To regain access to your account:

  1. Click the "LOGIN" button, then select the "Forgot Password?" link. 
  2. Enter your email address and click "RESTORE." A recovery email with a reset link will be sent to you.
  3. Follow the link to create a new password.

Alternatively, you can contact our customer support team via Live Chat for assistance.

Can I change my registration email?

Unfortunately, it is not possible to change your email address once registered.

Can I have multiple accounts?

No, you are allowed only one account. Creating multiple accounts is not permitted under CasinoBit.io’s policy.

Can I close my account?

Yes, you can close your account by contacting our customer support team. We’ll assist you with the process.

Dépôts & retraits

Find below frequenly asked questions about Deposit & Withdraw:

How to make a deposit?

Once you are signed in on your account, just click the 'DEPOSIT' button you can find at the upper part of the website. Then select the crypto currency of your choice and copy the deposit address or scan the QR code with your wallet application. Make sure to double-check the network selection to avoid any issues with the transaction.
 You can check here : 



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Where can I purchase crypto?

You can purchase crypto from various online exchanges, including: Crypto.com, Blockchain.com, Coinbase.com, Binance.com Bybit.com, Trustwallet.com and more.

What is the minimum deposit?

The minimum deposit is $10.

When will my deposit appear in my account?

Your deposit will appear once the transaction is recorded on the blockchain. You can check the blockchain to confirm the status, or contact our customer support team if you need assistance.

Where can I view my balance and transaction history?

Your balance is displayed in the upper right corner and is available on all pages of the website. When you open the balance list, you can see how much funds is currently on your Real Balance and Bonus Balance. Also, you can view the full transaction history (both deposits and withdrawals) in your Profile by opening the “Deposit” tab.

How does the withdrawal process work?

When you request a withdrawal, you will receive an email with a “CONFIRM WITHDRAWAL" button. Click this button to validate your request. 
This extra step is a security measure to ensure that only you can authorize the withdrawal. 

What are the rules to withdraw my funds?

To withdraw your funds, you must first wager your initial deposit at least 1 time on slots, or 2 times on table/live games.

Can I withdraw my bonus?

Yes. Once you’ve met all bonus wagering requirements, the bonus will be converted to your Real Balance, and you can then withdraw it to your wallet.

Are there any withdrawal limits?

You are allowed to withdraw no more than $35,000 per day ($60,000 per week / $150,000 per month). If the amount of funds requested for withdrawal is greater than $150,000 per month, the remaining sum will be placed back to your account. You will be allowed to withdraw the remaining sum the following month.

What are fees on deposits and withdrawals?

CasinoBit.io does not have any fee on deposit or withdrawal.

How long will my withdrawal take?

Withdrawals are processed within one hour, but some may take up to 24 hours .

CASINO

Find below frequenly asked questions about our Crypto Casino:

What is the minimum age allowed in the casino?

You may participate in any of the games if and only if you are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence.

What currencies does CasinoBit.io accept?

We accept Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC),Tether(USDT ERC20 and TRC20 networks), Binance USD (BUSD), Binance Coin (BNB BEP20 netowrk), USD Coin (USDC), Solana (SOL) and Dogecoin (DOGE).

What is a wager?

Wager is an amount of bets a player must make to be able to withdraw their bonus money. As a rule, a withdrawal is possible only after fulfilling all wagering requirements.

What are wagering requirements?

Wagering requirements are conditions linked to the use of casino bonuses. The conditions imply a minimum number of bets that a player has to make to receive their bonus money. Let's say you make the first deposit of $100 and receive a 110% bonus (which is $110) with a wagering requirement of 40x. This means that you have to wager your bonus 40 times before being able to withdraw money from the account. The full list of CasiboBit.io wagering requirements is in the Bonus Terms and Conditions section.

What is mBTC?

A milli-bitcoin. 0.001 BTC = 1 mBTC.

What is µBTC?

A micro-bitcoin. 0.001 BTC = 1000 µBTC.

Bonus

Find below frequenly asked questions about bonuses:

What is the Welcome Package Bonus?

Here are the bonuses all new players can receive:

  • 110% 1st Deposit Bonus
  • 80% 2nd Deposit Bonus
  • 55% 3rd Deposit Bonus

How many bonuses can I use at once?

You can only use one bonus at a time.

How do I activate a bonus?

1. Go to the “Bonuses” page (https://casinobit.io/en/bonuses).

2. Click on the “Activate” button.

3. Make a deposit (Minimum $20 to receive the bonus).

Make sure to activate your bonus within the period specified in the Bonus Terms and Conditions, otherwise it will expire.

What is a bonus balance?

A bonus balance consists of virtual funds granted to you as part of a bonus offer. These funds can be used to play certain casino games. To withdraw funds from your bonus balance, you must first fulfill the specific conditions outlined in the Bonus Terms and Conditions.

How to wager my bonus balance?

Each bonus has its own wagering requirements. These conditions specify how many times you must bet the bonus amount before you can withdraw any winnings from it. Full details can be found in the Bonus Terms and Conditions.

What is the Cashback Offer?

Our Cashback Offer gives players a 10% cashback on every new deposit lost. This means that if you lose funds on your deposit, you will automatically receive 10% as cashback.

Under what conditions can I claim the cashback offer?

You can claim the cashback offer if your real balance is less than $10 or 50 µBTC. The cashback amount must be wagered at least once before you can withdraw it. Additionally, cashback and bonuses cannot be claimed in combination; they must be used separately.

How do I activate my cashback?

1.Click on the 'GET CASHBACK' option in your account menu.

2.Then, you will see your cashback amount and simply need to press the "ACTIVATE CASHBACK" button.

3.The cashback will be added to your balance.

VIP

How can i become a VIP Member? 

How can i become a VIP Member?

It's based from AI and will be assigned randomly to our best players. You can still ask in support to became a VIP member, our team will review your account and let you know which VIP level you can have.

What services can my VIP account manager provide?

Your VIP account manager is dedicated to enhancing your gaming experience. They assist with reload renewals, guide you through level-up progressions, assess and allocate extra bonuses when available, and address any issues you encounter on the site.

How does the role of a VIP account manager differ from regular Live Support?

VIP account managers are assigned to players at all levels to answer queries about the VIP program and ensure you receive all your entitled bonuses. They have the ability to send more frequent and substantial bonuses tailored to your needs.

In contrast, Live Support is available to assist with any technical issues you might face on the platform.

I have a VIP status on another site. Can I transfer it?

Yes, it is possible!
Reach out via the chat feature on our platform or email us at support@casino.
Our team will provide you with the necessary requirements and steps to complete your VIP transfer.

Problèmes techniques

Find below frequenly asked questions about technical issues:

I can’t get the game started. What should I do?

If you can’t start a game, you may have lost connection with the server. Try the following steps:

-Log out and log back in.
-If the problem persists, try restarting your browser and then reopening the game.
-If these steps don’t help, please contact our customer support team for further assistance.

What should I do if the game freezes?

If the game freezes or you lose connection, here’s what you can do:

Most cases: The game will resume from where you left off when you reopen it. 
If not, the round will continue to play on the server, and your winnings will be credited to your account as usual.
Refresh the site to re-enter the game.
If refreshing doesn’t work, try clearing your browser’s cookies and cache.
If the issue persists, please reach out to us via Live Chat for assistance.

An error or technical issue occurred. What should I do?

If you encounter an error or technical issue, please contact our support team. Be sure to include the following information to help us resolve the issue faster:

-Name of the game
-Duration of gameplay
-Stake you were playing
-Details of the issue
-Screenshot of the problem (if possible)

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The more details you can provide, the quicker we can assist you.

Sécurité

Am I required to send documents? Why?

In most cases, no. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behaviour has occurred on your account.
 KYC (Know Your Customer) verification is mandatory for players making deposits via credit card. 

Can my documents be refused?

Yes, your documents may be rejected if they do not meet our requirements.
 If this happens, we will reach out to you for alternative or additional documents to ensure compliance with legal requirements.

Do you support GDPR compliance?

Yes, we fully comply with GDPR (General Data Protection Regulation). 
You can read more about how we protect your personal data in our Privacy Policy.

Is all my information secure on CasinoBit.io?

Absolutely. Your data is protected using industry-standard encryption technology. All communications between your browser and our website are secured, ensuring that your personal information and any activities on the site remain private.

Are my funds secure on CasinoBit.io?

Yes, your funds are stored securely in encrypted cold wallets. These wallets are offline and isolated from online systems, providing air-gap isolation for maximum security. Our team employs sophisticated measures to protect your funds and sensitive data.

How can I make sure my account is fully protected?

There are several steps you can take to make sure that your account is as safe as it can be.

1. Make sure you are using a different password for CasinoBit.io than your email account connected to your CasinoBit.io account or any other site you are using.

2. Do regular virus scans on your computer to ensure no malicious programs such as keyloggers that can gather your secure information are hiding on your computer.

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